Refund Policy

01How to send us your request

Use the Contact form or write to . Indicate the email used for the order, the reference if available, the plate and the country of registration. For a correction, specify the data to be corrected. You do not have to justify a withdrawal exercised under legal conditions.

A refunded payment does not, in itself, mean that a vignette already issued has been cancelled. The status of the right of movement must be checked separately.

02Before and during treatment

If your cancellation request reaches us before any service and before the official purchase, the payment is fully refunded. During processing, we check what was actually executed and whether the purchase can still be interrupted.

Within the framework of the legal right of withdrawal, a withholding for a service started is only possible if the legal conditions are met; it must correspond to the portion actually provided. An automatic flat-rate deduction of all service fees is not applied in lieu of this assessment.

03Vehicle already covered or purchase impossible

When our efforts reveal that a valid vignette already exists, or when the requested purchase cannot be made, we will refund the amount intended for the vignette that was not purchased. The service fee is retained as compensation for the verifications and processing carried out, subject to the legal exceptions described here.

We tell you the amount reimbursed and the fees retained. If the impossibility results from a non-performance attributable to , or if the right of withdrawal requires another solution, the reimbursement is adapted, including in full when this is due.

04After issuance: distinguishing error and project change

If you change your travel dates or cancel your trip after the issue, recovery of the official price depends on the possibilities offered by the Slovak system. Lack of use is not sufficient to guarantee reimbursement of this amount. However, we examine any request without imposing a general exclusion of your rights.

If you have validated an incorrect plate, country or date, contact us promptly. We inform you of the steps still possible; no new paid vignette is ordered without your agreement.

If our operator has made an error, we seek a correction at our expense and, if it fails to provide the agreed service, pursue any refunds or other legally due remedies.

05Withdrawal from the provision of service

The deadline in principle is fourteen days from the conclusion of the contract. To meet this deadline, send a clear declaration before it expires. Withdrawal terminates the service concerned according to the legal conditions.

Starting the service does not automatically turn off this right. Its extinction after complete execution requires express prior agreement to early start and prior recognition of the loss of the right to completion. In the absence of the required information or agreements, we will not charge the fees that the law prohibits from withholding.

The qualification of the road use right and the possibilities of restitution of its price are assessed separately; they do not allow us to circumvent the protections applicable to our own services.

06Payment of reimbursement

We use the initial payment method, unless we expressly agree on another solution at no cost to you. For a withdrawal giving right to reimbursement, the sums due are returned without undue delay and no later than fourteen days after receipt of your decision. For other accepted cancellations, we also undertake reimbursement within a maximum period of fourteen days, without prejudice to a shorter legal period.

The time it takes for it to appear on your account then depends on the payment institution. We can provide you with the reimbursement reference to facilitate a search. Duplicate payments are checked in order to return the amounts collected without compensation.

07Optional notification template

At , , , Belgium — .

I inform you of my decision to withdraw from the service contract relating to the following order: [reference or elements allowing it to be identified], concluded on [date]. Name: [name]. Address: [address]. Email used for the order: [email]. Date of notification: [date]. Signature only if sent on paper.

You can use your own wording: no particular form is required.