General Terms of Service

01Your contact

The service provider is , , , Belgium, registered with the Banque-Carrefour des Entreprises under number , VAT number . You can reach us via the Contact form or at .

Vignette Slovakia is the name used for this service. is not a Slovak administration and does not represent Národná diaľničná spoločnosť (NDS). You can purchase your vignette without our assistance on the official eznamka.sk portal.

02What you entrust to us

You ask us to carry out, on your behalf, the necessary steps to obtain the chosen vignette. This mission includes receiving information, checking its consistency, entering it into the official system, monitoring the file and communicating the result. It does not include a technical assessment of your vehicle or a guarantee regarding all the road obligations of your trip.

The circulation authorization falls under the Slovak system. Our payment confirmation only certifies receipt of your order: it does not constitute proof of issue. Each order is one-off and does not create any subscription.

03Information to check before paying

The order summary allows you to check the category of the vehicle or trailer, the country of registration, the plate, the duration retained, the first day of validity and your email address. Correct any errors before confirming the payment. You must be authorized to carry out this procedure for the vehicle concerned.

If you already have a vignette covering the planned period, check its validity before ordering. A new order does not necessarily extend an existing vignette. The relevance of the product depends in particular on the category of the vehicle and, where applicable, the combination made up of a trailer.

04Order conclusion and price

The order is recorded when payment is confirmed. The applicable amount is that presented before your validation. No supplement is charged without your consent. A payment problem or an interruption before confirmation may prevent the order from being recorded.

The total includes two items: the advance intended to pay the vignette for your account and the service fee. According to the accounting treatment used for this service, the official purchase is recorded as a disbursement, without VAT added by on this amount; service charges include Belgian VAT of 21%. The outlay does not mean that the official vignette price is itself exempt from any tax. The invoicing documents distinguish the amounts and the applicable tax treatment.

Payment is processed by Stripe with the means available on screen. does not receive the full number of your card or its cryptogram. An invoice or receipt can be requested from our customer service; You may be asked for additional information legally necessary for its preparation.

05Monitoring the process and using the vignette

After confirmation of payment, an operator takes care of your request. If any information is missing or appears inconsistent, we may contact you before continuing. Interruptions of the official portal or necessary verifications may affect processing; an order does not constitute a promise of instant activation. If we cannot perform the service under the agreed conditions, we will inform you of the proposed action and the refundable amounts.

You are informed of the issue by the tracking methods offered on the site and by email when the notification is delivered. Before traveling, check that the vignette has actually been issued for the correct registration and that its validity period has started. The dates and times of validity are interpreted according to the local time applicable in Slovakia.

The vignette is recorded electronically: there is no vignette to affix. It only covers roads, vehicles and periods eligible for the product purchased. It does not replace any other taxes, tolls or obligations that may apply.

06Early start of the service and withdrawal

For a service concluded remotely, the consumer in principle has fourteen days from the conclusion of the contract to withdraw. He can notify us of his decision without having to justify it, using the Contact form, by email or by post. The template in the refund policy is optional.

A start before the end of this period requires an express request from the consumer. The simple acceptance of these conditions does not, in itself, constitute such a request. In the event of withdrawal during execution, a sum proportionate to the service actually provided may be due only when the legal conditions of information and express request are met.

Loss of the right of withdrawal on the provision of the service assumes its complete execution, preceded by the express agreement required and recognition of this loss upon completion. Payment, the start of an audit or the mere transmission of a file therefore do not automatically result in this loss. Imperative rights remain applicable if these conditions are not met.

07File without new vignette purchase

If checks establish that the vehicle is already covered or that the vignette requested cannot be obtained, the advance not used for its purchase will be returned to you. The service fees also pay for the checks and procedures actually carried out; they remain due for this service, within the limits of the applicable withdrawal and liability rules.

We explain the treatment outcome and reimbursement breakdown. No clause allows us to retain costs for a service not provided, to make the customer bear our own non-performance or to exclude a reimbursement imposed by law.

08Corrections, cancellations and refunds

Report an error immediately by indicating the order email, the reference if you have it, the plate and the country of registration. We check the possibilities for correction according to the actual status of the file and official procedures. Modification after issue may be limited or impossible; we do not guarantee a correction that the official system does not allow.

The refund policy supplements these conditions. The restrictions of the official portal do not erase the remedies available to you if the error is attributable to us.

09Responsibility of each

is responsible for the execution of its obligations according to applicable law. If fault on our part is established, we examine the correction, reimbursement and, where due, the corresponding compensation. These conditions do not limit the rights which a consumer cannot waive.

You remain responsible for the information you validate and for compliance with traffic rules. We cannot guarantee the absence of a fine when a road is taken without a vignette issued and valid for the vehicle. An external technical difficulty is assessed according to its circumstances; it does not automatically exempt us from all our obligations.

10Exchanges, complaints and applicable law

Send your complaint via Contact or to . Our team responds by email; keep your summary and useful discussions. In the absence of an amicable solution, you can contact the Belgian Consumer Mediation Service, whose jurisdiction depends on the case, or the European Consumer Center for a cross-border dispute.

Belgian law governs our relationship, without removing the mandatory protections enjoyed by the consumer in their country of habitual residence when they are applicable. The competent jurisdiction is determined by the rules in force; no foreign exclusive jurisdiction is imposed on the consumer.

The version applicable to your order is the one brought to your attention when it is concluded. A subsequent modification does not retroactively change your rights.